What to Expect as a New Patient
From your first call to your personalized care plan, here's exactly how your journey at HHC Peoria unfolds.
Your 6-Step New Patient Journey
What to expect when you join The Holistic Health Center
First Contact
Consultation & intake regarding your health goals and symptoms.
Comprehensive Exam
Postural analysis, Gonstead spinal assessment, and diagnostic X-rays if needed.
Report of Findings
Dr. Lackner walks through your results and personalized care plan.
Active Gentle Care
Targeted adjustments and specialized modalities to restore alignment.
Progress Checks
Regular re-assessments to confirm your spine is stabilizing and your symptoms are easing.
Long-term Wellness
Maintenance care to preserve spinal health, vitality, and mobility.
Before Your First Appointment
No Referral Needed
You can call us directly or complete the intake survey online. No doctor's referral required.
Insurance Accepted
We accept most major insurance plans and verify your benefits before your first visit.
What to Bring
Photo ID, insurance card, medication list, and any referral paperwork if applicable.
New Patient Intake Survey
Complete this survey before your first visit to save time at check-in. Your information is sent securely to our office.
Update Your Insurance Information
Already a patient or already contacted our office? Use this form to update your insurance details so we can verify your coverage.
Frequently Asked Questions
What should I bring to my first appointment?
Please bring a photo ID, your insurance card if you have one, and a list of any medications you're currently taking. If you were referred by another provider, bring that referral as well. You can also complete the new patient intake survey online before your visit to save time.
Do I need a referral to become a new patient?
No referral is needed. You can call (309) 685-5777 or complete the intake survey on this page to get started. We accept most major insurance plans and will verify your coverage before your first appointment.
How long is the first visit?
Your first visit typically takes 45–60 minutes. It includes a health history review, a physical and postural assessment, a painless myoVision spinal scan, and a discussion of your care plan. If X-rays are indicated, Dr. Lackner will discuss that with you during your visit.
Does HHC accept insurance for new patients?
Yes. We accept most major health insurance plans and will verify your benefits before your first appointment. If you're an existing patient updating your insurance information, you can use the insurance update form on this page.
Can I bring my child in as a new patient?
Absolutely. Dr. Lackner is certified in pediatric chiropractic care and sees infants, toddlers, and teens. Pediatric adjustments use very gentle, low-force pressure tailored to your child's age and size.
What if I was in an auto accident or have a workers' comp claim?
Dr. Lackner sees auto accident and workers' compensation patients and provides detailed documentation for insurance and legal purposes. Call (309) 685-5777 to discuss your case before your first visit so we can coordinate with your claim.